How to Use Time in Customer Service

Video Transcript

In this section we're going to be discussing a model known as 123s of customer service. I'm Pamela Unruh with Expert Village. Now let's move on to the next step in our 123 model of customer service. Focusing on the number three remember to use three minutes as a guide by which time you should be able to identify if not solve your customers particular issue. Now remember time is valuable you heard the expression time is money well that's true not only to you but also to your customer. From your point of view the more customers that you are able to assist in a day the more customers satisfaction you can glim and the more money you can bring into your business. That is the bottom line as unprofitable if you can only help in get profit from two customers a day as oppose to fifty well you can add that up and do the math. Remember time is valuable three minutes is not a hard and fast rule it's just a very good guide, it gives you a goal. If you have a goal to reach in getting to the bottom of your customers issue you are going to remember to keep in mind some of these problem solving techniques. Such as the opening closed ended questions a lot of companies such as calls centers also have three minutes as time maximum that a service person can be on the phone with a customer. So it's very important to remember to get to the hard of issue as quickly as you can so that you can move on to the important part and that is solving it.

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