Quick Picks: How to Answer Close-Ended Questions
 
Sign In Sign Up — It's Free!

How to Answer Close-Ended Questions

Viewing videos requires the latest version of Adobe's Flash Player.
Get the latest Flash player.
Showing 1-5

Part of the video series: Customer Service Basics

left_arrow right_arrow
Add to My Playlist What is a playlist?

Summary: Learn how to answer customers' close-ended questions properly with expert training tips in this free online customer service training video clip.

Views: 611 | Tags: training, service, basics, good, skills, communication, customer, relations, employees

Get the latest Flash player.
Email Video Add to Favorites
About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

Hide Comments

Conversations About This Video

  • Comments
    (0 comments)
  • Questions & Answers
    (0 questions) (0 answers)
Be the first to comment on this video.
Have a question about this video topic? Ask our community members and let them share their knowledge with you!
Ask A Question

Video Transcript

How to Answer Close-Ended Questions

In this section we're going to be discussing a model known as 123s of customer service. I'm Pamela Unruh with Expert Village. Let's talk a little bit more specifically about the two types of questions that you can ask your customer. Now I mentioned closed end questions now closed end questions are used again just to get very specific very short answers. Your basically going to use a closed ended question to continue to control the conversation and keep it focused. Say for example if you take your car into the mechanic because your muffler fell off well that is the only issue that you are dealing with you can see it you knew if fell off, the mechanic can tell it happened. There is no need to try and get a lot of additional information you only want to deal with one topic. Closed ended questions would be useful here for example when did it fall off, what happen. If fell off when I went over a speed bump everything is focused on that one topic there is no need and try and add additional information. Closed end question is going to be a very very useful tool for you in controlling that conversation with your customer.

Watch these related videos

Career Advice Ads

Community Members who...

  • Favorited this Video
  • Rated This Video
Read these related articles
See more articles

Top Tags

acting advice anchor art arts audience audition auditioning auditions business camera career careers communication customer dress employees fear fighting good interview journalist kill make-up martial martialarts news ninja ninjitsu ninjutsu on-camera preparation props public public speaking relations reporter resume service serving shinobi skill skills speaking speech sports stars tables training waiting
Check out what people are watching now
left_arrow right_arrow