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Summary of the Different Types of Customer Service

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Part of the video series: The Different Types of Customer Service

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Summary: Get a summary of the customer service points covered including the different types of customer service and important aspects like greetings, friendliness, and grammar with expert training tips in this free online customer service training video clip.

Views: 660 | Tags: training, service, types, good, skills, communication, customer, relations, employees

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About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

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Video Transcript

Summary of the Different Types of Customer Service

Now we're going to discuss the types of customer service. I'm Pamela Unruh on behalf of Expert Village. So let's summarize the different types of customer service that you could use. You can talk to your customer over the phone; it's very anonymous form of customer service but remember, very important as well. Some businesses do business over the phone exclusively. Catalog sales companies, places like that. So it's very important that when you're dealing with a customer on the phone, you remember those basic elements of customer service. The next type of customer service is dealing with a person face to face; this is the most common type of customer service. When a person walks into your store or your business, remember to keep in mind that appearance, professionalism is the up most importance here. Because what the customer sees, sets the tones for how that exchange is going to happen. And the third type of customer service is written communication. Now you've seen and we've shown how it's very important to be accurate, to make sure that your spelling and your grammar are correct and to make sure that your customer knows with whom to follow up. If you keep in mind the basic elements when you're dealing with customers in any three of these types, you're going to provide very good and very effective customer service.

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