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Summary: Learn why a friendly tone is important to maintain in customer service industries with expert training tips in this free online customer service training video clip.
Views: 389 | Tags: training, service, types, good, skills, communication, customer, relations, employees
About the Expert
Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more
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Questions & AnswersNow we're going to discuss the types of customer service. I'm Pamela Unruh on behalf of Expert Village. Now let's discuss some different methods that you can use when you're dealing with your customer by a written communication. Remember as I said before, this is the most anonymous form of dealing with your customer. You're not looking at them face to face, you don't even have that voice over the phone, but what you have is a sheet of paper with some words on it, very simple. It's still important however to use a friendly tone when you're addressing your customer by written communication. Whether it be by letter, or email, or simply a note that you're sending off to the customer with a package. Make sure to use again the courteous phrases; please, and thank you, it's been a pleasure working with you. Just those very courteous things that you can add, make sure that you put that in there. It also just kind of shows that you have the friendly tone towards the customer. It's very difficult in communication to get across the feeling behind your words. If I say to you, hi, how are you doing today? Or hi, how are you doing today? Or if I write it down, they could all be 3 completely different things. So make sure that your tone does come across as friendly and courteous.
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