Quick Picks: How to Show & Tell in Customer Service
 
Sign In Sign Up — It's Free!

How to Show & Tell in Customer Service

Viewing videos requires the latest version of Adobe's Flash Player.
Get the latest Flash player.
Showing 1-5

Part of the video series: The Different Types of Customer Service

left_arrow right_arrow
Add to My Playlist What is a playlist?

Summary: Learn how to Demonstrate the art of showing and telling and why it's important in customer service with expert training tips in this free online customer service training video clip.

Views: 512 | Tags: training, service, types, good, skills, communication, customer, relations, employees

Get the latest Flash player.
Email Video Add to Favorites
About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

Hide Comments

Conversations About This Video

  • Comments
    (0 comments)
  • Questions & Answers
    (0 questions) (0 answers)
Be the first to comment on this video.
Have a question about this video topic? Ask our community members and let them share their knowledge with you!
Ask A Question

Video Transcript

How to Show & Tell in Customer Service

Now we're going to discuss the types of customer service. I'm Pamela Unruh on behalf of Expert Village. The next important step to consider when you're dealing with a customer in person is to demonstrate. Now this is a very very good opportunity for you. Remember the old adage, if you get a man fish you feed him for a day, but if you teach them to fish, you feed him for life. Well this is important with your customers as well. It will reduce the traffic that you have in your store and repeat questions. If a customer comes to you and wants to know how to operate for example; a function on their cell phone and you know whenever you go into a cell phone place, it's always, always crowded. Often times just because it's easier, the technician is going to take that phone and they're just going to fix whatever problem you have, close it up, and hand it back to you, there, your issue is fixed. But if they take the time to explain to you, why you're not getting the voice mail properly, maybe they need to show you how to set that up, then that's experience and information that you as a customer have, that will not only help you know your product better, but you'll understand it better and if you have that, you're going to be more likely to continue to use it.

Watch these related videos

Career Advice Ads

Community Members who...

  • Favorited this Video
  • Rated This Video

Top Tags

acting advice anchor art arts audience audition auditioning auditions business camera career careers communication customer dress employees fear fighting good interview journalist kill make-up martial martialarts news ninja ninjitsu ninjutsu on-camera preparation props public public speaking relations reporter resume service serving shinobi skill skills speaking speech sportscaster stars tables training waiting
Check out what people are watching now
left_arrow right_arrow