Quick Picks: The Importance of Concentration in Custo...
 
Sign In Sign Up — It's Free!

The Importance of Concentration in Customer Service

Viewing videos requires the latest version of Adobe's Flash Player.
Get the latest Flash player.
Showing 1-5

Part of the video series: The Different Types of Customer Service

left_arrow right_arrow
Add to My Playlist What is a playlist?

Summary: Learn why complete concentration and focus is required of any customer service person with expert training tips in this free online customer service training video clip.

Views: 548 | Tags: training, service, types, good, skills, communication, customer, relations, employees

Get the latest Flash player.
Email Video Add to Favorites
About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

Hide Comments

Conversations About This Video

  • Comments
    (0 comments)
  • Questions & Answers
    (0 questions) (0 answers)
Be the first to comment on this video.
Have a question about this video topic? Ask our community members and let them share their knowledge with you!
Ask A Question

Video Transcript

The Importance of Concentration in Customer Service

Now we're going to discuss the types of customer service. I'm Pamela Unruh on behalf of Expert Village. The next important consideration to think about when you're dealing with a customer in person is to concentrate only on your customer. Now we've discussed distractions before, if as I'm talking to you, oh I see a friend out there! Hey, how are you doing, yeah I'll catch up to you later. Alright, I'm sorry, I had a distraction. That's completely rude isn't it? Now when you go into a place and you're a customer, and the person that is providing customer service, maybe they go off to answer a personal phone call, or talk to somebody else. For one, it really is just basically rude, but for another it just makes you feel as though you're not really all that important to that business. When you're dealing with your customer, your customer is first. Your customer is the most important issue that you have at hand. So deal with that customer and only that customer at that one time.

Watch these related videos

Career Advice Ads

Community Members who...

  • Favorited this Video
  • Rated This Video
Read these related articles
See more articles

Top Tags

acting advice art arts audience audition auditioning auditions business camera career careers communication customer dress employees fear fighting good interview journalist kill make-up martial martialarts news ninja ninjitsu ninjutsu on-camera preparation props public public speaking relations reporter resume service serving shinobi skill skills speaking speech sports sportscaster stars tables training waiting
Check out what people are watching now
left_arrow right_arrow