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How to Deal With Rude Customers as a Waiter

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Part of the video series: How to Be a Good Waiter

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Summary: Learn the best ways to deal with rude customers as a waiter with expert tips and advice on customer service in this free video clip on waiting tables.

Views: 1,228 | Tags: serving, service, tables, waiting, customer

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About the Expert

Leslie Moselle With a double major in Psychology and Criminology, Ms. Leslie Moselle has experience in both the legal and child development field. Ms. Moselle has worked alo... read more

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Video Transcript

How to Deal With Rude Customers as a Waiter

Hi! My name is Leslie Moselle and we're here at Mickey Quinn's in Seminole, Florida and on behalf of Expert Village, this is how to be a successful server. I'm kind of dreading going to this table. I got a couple of rowdy guys, been having a few drinks, not the nicest, but I got to suck it up. I have to treat them nice, do it with a smile, do everything I can just to keep the situation calm. Do what I got to do. Customers are customers. Sometimes you get nice ones and sometimes you get not so nice ones. I'm going to go ahead and check and see how they're doing, fill some drinks, and hopefully it goes well. So guys, how is everything going here? Can you take any longer with our drinks? Actually, the bartender is working on that. They're working as fast as they can. I promise you'll they'll be out. The bartender. There's always excuses, always excuses. Yeah, I'm really sorry, like I said, I put your order in. It's on its way. They're working as fast as they can. And our food? Actually, I put the order in. It should be out in probably 5 minutes. 5 minutes? Make it 3. Okay, well I'll go ahead, check on it, and see if they can get it out any faster. I'll be back. I'll let you know how it's going. Yeah, you do that. Alright.

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