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Gratuity for Large Parties

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Part of the video series: How to Be a Good Waiter

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Summary: Learn how to handle gratuity for large parties and why its important to let customers know that gratuity has been added to the check with expert tips and advice on customer service in this free video clip on waiting tables.

Views: 896 | Tags: serving, service, tables, waiting, customer

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About the Expert

Leslie Moselle With a double major in Psychology and Criminology, Ms. Leslie Moselle has experience in both the legal and child development field. Ms. Moselle has worked alo... read more

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Video Transcript

Gratuity for Large Parties

Hi! My name is Leslie Moselle and we're here at Mickey Quinn's in Seminole, Florida and on behalf of Expert Village, this is how to be a successful server. I'm on my way to my table to hand them their check. This table had a party of 6. With parties of 6 or more, we do have the ability to go ahead and add gratuity to the table. This usually is 18-20%. The thing to remember is if you do add gratuity to a check immediately, it's very important that you tell your table that this has been done in some way by either telling them by mouth or highlighting it on the check. I'm going to go ahead and let them know that I did add gratuity, that they're free to add more if they'd like. It's very important to let them know, because if they don't know and they give you another tip on top of the gratuity that's already been added, this can really upset them if they find out and it can hurt the restaurant. It can hurt you as a server and you want happy customers. I'm going to go ahead and let my table know. Alright, so I have the check and I just wanted to let you guys know that the gratuity has already been added to the check. I'm going to leave this here for you. Go ahead, take your time, and I'll be back to get this shortly.

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