How to Upsell as a Waiter

Video Transcript

Hi! My name is Leslie Moselle and we're here at Mickey Quinn's in Seminole, Florida and on behalf of Expert Village, this is how to be a successful server. Alright, so I just got sat at a table and I'm going to show you another way to greet your customer, but including a way to up-sell to your customers. Up-selling means offering your customers something they may not have known they wanted to order, or something a little more expensive. That way there's more money in your pocket. I'm going to go ahead and show you how to do that now. A good tip to remember when trying to up-sell to a table is to offer things that you know that they're going to enjoy and they'll most likely get. Never offer a table of 2 something that's good for a table of 4, or never offer a large party an appetizer that's only good for 1 or 2 people. Good afternoon. Welcome to Mickey Quinn's My name is Leslie and I'll be taking care of you today. Can I start you off with some of our great appetizers like the chicken fingers or quesadillas? You know what, I'll take some chicken fingers. Wonderful. I'll go ahead and put that order in for you and I'll give you time to look over the menu and decide on the rest of your order. Thank you. You're welcome.

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