Quick Picks: How to Have Proper Etiquette at Work
 
Sign In Sign Up — It's Free!

How to Have Proper Etiquette at Work

Viewing videos requires the latest version of Adobe's Flash Player.
Get the latest Flash player.
Showing 1-5

Part of the video series: Customer Service Training Tips

left_arrow right_arrow
Add to My Playlist What is a playlist?

Summary: Learn how displaying proper etiquette will show that you are dedicated to customer service with expert training tips in this free online customer service training video clip.

Views: 493 | Tags: training, service, good, skills, communication, customer, relations

Get the latest Flash player.
Email Video Add to Favorites
About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

Hide Comments

Conversations About This Video

  • Comments
    (0 comments)
  • Questions & Answers
    (0 questions) (0 answers)
Be the first to comment on this video.
Have a question about this video topic? Ask our community members and let them share their knowledge with you!
Ask A Question

Video Transcript

How to Have Proper Etiquette at Work

In this section we'll be discussing another model known as the ABCs of customer service. I'm Pamela Unruh on behalf of Expert Village. I think it's also important just to make a point as we discuss business oriented environments and customer oriented service. Just being professional that you need to also be aware of your indirect dealing with customers as well. Perhaps your dealing with a customer I don't know if this ever happened to you and two co-workers are standing off to the side talking about something. Probably just inappropriate if this customer over hears it no matter how professional your working towards being with that customer, what ever is taking place over here it's over heard can definitely have bearing on your dealing with that customer. I mentioned before also that I worked in a call center if we have one person on the phone but maybe the agent next to that person is involved in a personal conversation with somebody else. Perhaps there's use of foul language just maybe the conversation is to loud, maybe they're arguing with somebody. Remember those customers can hear what's going on around them to and when they hear that type of conversation or that type of language being used, even if it's not directed and them. Even if it's not by the customer service provider that they are dealing with that will definitely have a very negative impact on your customer perspective of the professionalism of your business. So again be very careful about the indirect communication that you have with your customer.

Watch these related videos

Career Advice Ads

Community Members who...

  • Favorited this Video
  • Rated This Video
Read these related articles
See more articles

Top Tags

acting advice anchor art arts audience audition auditioning auditions business camera career careers communication customer dress employees fear fighting good interview journalist kill make-up martial martialarts news ninja ninjitsu ninjutsu on-camera preparation props public public speaking relations resume service serving shinobi skill skills speaking speech sports sportscaster stars tables training waiting
Check out what people are watching now
left_arrow right_arrow