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How to Be Personal in Customer Service

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Part of the video series: Customer Service Training Tips

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Summary: Remind yourself to be personal with customers with expert training tips in this free online customer service training video clip.

Views: 548 | Tags: training, service, good, skills, communication, customer, relations

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About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

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Video Transcript

How to Be Personal in Customer Service

In this section we'll be discussing another model known as the ABCs of customer service. I'm Pamela Unruh on behalf of Expert Village. The next element in the C of the ABC model of customer service is to be personal. It's very important to stress that this should not be confuse with becoming to casual with your customer. We talked about how you don't want to come across as to casual, to friendly it crosses the line and it can actually be a very kind of creepy with some customers. Being personal is a little bit different you can be personal on a very professional level. If you know that the customer has a particular interest maybe the customer has come in-in a NY Yankee's jersey, whether or not you like them you can say oh "I see your a baseball fan". I'm not a big baseball fan but I like football myself, you can make conversation with the customer. You can have those personal exchanges but remember don't be casual and if you don't like the team don't ever ever insult their team. That is also crossing the line being to casual. But personal use the information that you know about that customer and discuss it don't be afraid to reveal some interest of your own. Be careful with this again you don't want to go into the giving the customer to much information about your personal life if doesn't really have any place of customer oriented service. But being personal can equal being professional.

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