Quick Picks: Explaining Customer Service
 
Sign In Sign Up — It's Free!

Explaining Customer Service

Viewing videos requires the latest version of Adobe's Flash Player.
Get the latest Flash player.
Showing 1-5

Part of the video series: Customer Service Training Tips

left_arrow right_arrow
Add to My Playlist What is a playlist?

Summary: Learn about customer-oriented service with expert training tips in this free online customer service training video clip.

Views: 595 | Tags: training, service, good, skills, communication, customer, relations

Get the latest Flash player.
Email Video Add to Favorites
About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

Hide Comments

Conversations About This Video

  • Comments
    (0 comments)
  • Questions & Answers
    (0 questions) (0 answers)
Be the first to comment on this video.
Have a question about this video topic? Ask our community members and let them share their knowledge with you!
Ask A Question

Video Transcript

Explaining Customer Service

In this section we'll be discussing another model known as the ABCs of customer service. I'm Pamela Unruh on behalf of Expert Village. Now let's move on to the third and final portion of the ABC model of customer service. That of course is the C, the C does stand for customer oriented service. I said before and I feel that it does bare repeating once again the customer is very very important, customer oriented service is exactly what you're going after when you deal with a customer. You don't want to focus on issue, you don't want to focus on task or procedures or even policies. It's the customer as a person an individual that you are working with. Again it does help the person feel important, it makes your customer feel like an individual and doesn't assure that customer will be happy with you. Your business and continue to return and bring you a lot more profitability in the long run as they do continue to provide service with you.

Watch these related videos

Career Advice Ads

Community Members who...

  • Favorited this Video
  • Rated This Video
Read these related articles
See more articles

Top Tags

acting advice art arts audience audition auditioning auditions business camera career careers communication customer dress employees fear fighting good interview journalist kill make-up martial martialarts news ninja ninjitsu ninjutsu on-camera preparation props public public speaking relations reporter resume service serving shinobi skill skills speaking speech sports sportscaster stars tables training waiting
Check out what people are watching now
left_arrow right_arrow