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ABCs of Customer Service

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Part of the video series: Customer Service Training Tips

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Summary: Learn the ABCs of customer service, including your attitude, business knowledge and customer-oriented service with expert training tips in this free online customer service training video clip.

Views: 753 | Tags: training, service, good, skills, communication, customer, relations

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About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

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Video Transcript

ABCs of Customer Service

In this section we will be discussing another model known as the ABC's of customer service. I'm Pamela Unruh on behalf of Expert Village. Another model we are going to discuss in providing great customer service are the ABC's of customer service. Let's begin in the obvious first step A, attitude. This is going to be all about your attitude. Not going to focus on the customer's attitude at any time, we are going to talk about some things that you can use, some different tools that you can utilize just to make sure that your attitude is always courteous and professional. The B, business knowledge. Never never forget who the expert is. When you are going into this two way conversation with your customer, you're the expert. Make sure that you utilize that business knowledge and we will talk about that in more detail as well. And the C, I just can't stress the importance of this enough because all of the factors and all of the sections that we are discussing do come down to providing customer oriented service. That means that the service is centered around your customer, your customer only, one customer at a time and if you follow the steps in the ABC model of customer service, you will also be going a long way in providing great customer service.

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