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Distractions When Providing Customer Service

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Part of the video series: Keys to Good Customer Service

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Summary: Learn not to let anything distract you while dealing with a customer with expert retail sales management and employee training advice in this free online customer service video clip.

Views: 701 | Tags: training, service, employee, stores, customer, retail, courteous, seminar

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About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

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Video Transcript

Distractions When Providing Customer Service

Welcome! This section is called providing great customer service. I'm Pam Unruh on behalf of expertvillage.com. We just want to take a moment to discuss distractions. Now when you are working in a customer service oriented business, it doesn't really matter where you are. Whether you are in a convenient store, if you are in the service industry like I am right now. If you are in an electronics store, it really doesn't matter. It is very easy to be distracted. Now in the office environment where I work, if I am working on a spread sheet for example and a customer walks in, it is very easy to try and finish doing what I was doing before the customer came in. There are also ringing phones, there are other employees who might need their attention. It is very difficult to do it sometimes when you have all this coming at you at once. But the most important thing to try an do is try to prioritize and leave those distractions completely out of the picture. What comes first, your customer comes first. Remember I mentioned that a customer may walk in while I am working on a spread sheet. Well common sense would tell me that I just need to set that aside for a moment and deal with the customer first. As long as you can prioritize and keep that as your core concern, then you should be able to keep those distractions at bay and focus on what is really important to your business.

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