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Cost of Providing Good Customer Service

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Part of the video series: Keys to Good Customer Service

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Summary: Learn the costs of providing good customer service with expert retail sales management and employee training advice in this free online customer service video clip.

Views: 797 | Tags: training, service, employee, stores, customer, retail, courteous, seminar

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About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

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Video Transcript

Cost of Providing Good Customer Service

Welcome! This section is called providing great customer service. I'm Pam Unruh on behalf of expertvillage.com. So what does customer service cost? The answer is simple, absolutely nothing. If you think about the expenses it takes to run your business and you can list them. It's payroll, overhead just general expenses that you need to keep that business running. Those are all and fast cost. You can see them on a ledger sheet but customer absolutely free both for you and your customer. Now is this valuable? Of course it is. It is one of the most valuable resources that you have and one of the least expensive to provide. Yet it is still important to maintain that as a very important element of running your business.

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