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Researching Good Customer Service Skills

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Part of the video series: Abusive Customers: Customer Service Training

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Summary: Learn how to do research to help with customer service skills with expert retail sales management advice in this free online customer service video clip.

Views: 1,312 | Tags: training, service, employee, customer, tough, abusive, customers, retail, nightmare

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About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

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Video Transcript

Researching Good Customer Service Skills

In this section we're going to discuss some methods you can use in dealing with tough customers. I'm Pamela Unruh on behalf of Expert Village. We've discussed many factors that can help you provide great customer service in your business or industry, however, keep in mind that this is by no means a complete list. Customer service is an ever growing ever changing field and there are a lot of resources out there that you can use to better your customer service skills. You can find seminars, there are lots of articles online, there are even periodicals dedicated just to providing great customer service. It would be a great investment to look into these tools. Remember anything that you can find that will help you provide better customer service, find new ideas for customer service and pass those on to your employees is a very great resource to have.

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