Examples of Good Customer Service

Video Transcript

In this section we're going to discuss some methods you can use in dealing with tough customers. I'm Pamela Unruh on behalf of Expert Village. Now let's discuss the do's and don'ts of customer service. Let's start on the positive side with what you do want to do when you're providing great customer service. Now we can list hundreds of items here and I challenge you to think of some others that you can add to the list that we're getting ready to make. But what we're going to focus on for the purpose of this section is just on the most important parts and again these can't be emphasized enough, I know we've discussed them before but I think a lot of these do bare repeating. The first thing that you want to remember is to be courteous. Now this is the hallmark of good customer service. Be polite, use common sense with your customer. Always say please and thank you. Talk to people the way that you'd want to be talked to. Think of it as the golden rule of customer service if you will. Another do that you want to commit is do be helpful. Now when I talk about being helpful with a customer, I talk about putting a lot of different aspects into play. One of those is using your business knowledge, making sure that you have all the tools that you can use to help that customer and assuring that customer that you are the person that can help solve his or her issue. And we'll say it again, do say thank you. Remember without your customer you have no business. Your customer drives the profitability of your business. You have to appreciate that and you have to let the customer know that you appreciate it as well. Just those two little words can be so powerful, leaving them out can do really a lot of damage. And the last one; do follow up. If you make a promise to your customer, make sure that you keep that promise. If you say that you're going to follow up with a phone call or a letter, or take an extra step for the customer once they've gotten off the phone with you or left your place of business, make sure that you do that. Don't make promises that you can't keep. And again, I challenge you to come up with many more items that you can put on the list of do's.

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