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Dealing With Abusive Customers

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Part of the video series: Abusive Customers: Customer Service Training

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Summary: Learn how to deal with abusive customers with expert retail sales management advice in this free online customer service video clip.

Views: 906 | Tags: training, service, employee, customer, tough, abusive, customers, retail, nightmare

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About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

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Video Transcript

Dealing With Abusive Customers

In this section we're going to discuss some methods you can use in dealing with tough customers. I'm Pamela Unruh on behalf of Expert Village. We all dealt with tough customers and sometimes though they are unpleasant they don't necessarily cross the line to what we would consider abusive behavior. However on rare instances they do and it's important to know that when that happens that becomes a point where you are no longer obligated to deal with that customer. A lot of people just take the abusive cause they feel like by doing so; they are securing their jobs. I can tell by my experience never had I had an employer or been the type of employer that expects there customer service representative to deal with personal insulting or abusive behavior. It's important to discuss this with your supervisor and know what your policies are. But know when it does become an abusive situation, then we're not just dealing with a run mill tough customer. Then we're dealing with something else completely different and we're going to discuss that in detail next.

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