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Handling Tough Customers in Retail Sales

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Part of the video series: Abusive Customers: Customer Service Training

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Summary: Get an introduction to dealing with tough customers with expert retail sales management advice in this free online customer service video clip.

Views: 795 | Tags: training, service, employee, customer, tough, abusive, customers, retail, nightmare

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About the Expert

Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly 20 years. She has a great deal of experience on the subject and has been a corporate... read more

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Video Transcript

Handling Tough Customers in Retail Sales

In this section we're going to discuss some methods you can use in dealing with tough customers. I'm Pamela Unruh on behalf of Expert Village. As we talk about methods you can use to deal with tough customers these are some of the topics that we're going to discuss. The first one is going to be empathizing with your customer. We're also going to talk about concentrating on what can be done for the customer as opposed to what cannot or in some instances, what you will not do for the customer. We're also going to talk about the importance of not becoming angry or matching your customers tone. Finally we're going to discuss being firm with your customer and just taking control of that conversation.

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