Getting a Refund for Online Shoes Purchases

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Part of the video series: How to Buy Shoes Online

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Summary: How to get a refund for online shoe purchases; get professional tips and advice from an expert on how to shop for and purchase shoes online in this free instructional video.

Views: 560 | Tags: online, shoes, buying, discount, shopping, mall, services, internet, stores, catalogs, deals, internet shopping, online shopping

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About the Expert

Douglas Willott Douglas Willott is an actor and improviser from Seattle. He is a long-time member of Jet City Improv, having starred in and directed various shows for over te... read more

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Video Transcript

Getting a Refund for Online Shoes Purchases

Hi, my name is Douglas Willott on behalf of Expert Village and today we are going to be talking about shopping for shoes online. So you've purchased your shoes and they've arrived but for some reason, they're not exactly what you were hoping for. Maybe the color arrives and it's a wrong color. Maybe the wrong size. Maybe you put them on and they're just not comfortable. What do you do in this case? Well, most online retailers want your business and want you to like their site and recommend it to others. So most of them would be more than happy to either give you a refund or credit you so you can go back online so you can go back online and purchase a different shoe using the amount you've been credited towards that new shoe. In most cases, all you have to do is reseal the box and send it back to the retailer. They are going to go ahead and eat the charges for shipping, again out of customer service. It's also a good idea to send an email to let them know what happened and what the exact problem is, rather than just sending the box with a note in it, or even worse sending the box with nothing other than "Return to Sender" on it, which tells them absolutely nothing. Go ahead send an email to customer service. Ask proper procedure or look up proper procedure for a return on the site. They should all have that information. If you open up the dialog and customer service responds to you apologizing, they'll go ahead and give you further instruction if there is anything more than just sending the shoes back and being refunded or credited.