How to Agree as a Way to Manage Anger in the Workplace

"Hi, I'm Brenda F. Dixon, the owner of Life Help Now in Nashville, Tennessee and we're here today with Expert Village. Another technique for managing anger in the workplace is to, I told you to validate the person, but another way is to agree with the person. To get into a position of agreeing is not to try to cross a person that is actually got a firey temper or has done something to aggravate the situation. So you want to agree with them, but you want to agree with them in a healthy way and not in a condescending way. So it's very important when you're making these end roads in managing the anger around you, you want to keep a very calm exterior, you want to keep probably not a real direct eye contact, you want to try to not to mimic, just to kind of remove yourself from the anger, detach yourself in a way that you're not connected to it. And when a person is angry, you want to give them, what is the word I want? You want to make it so that you're not severe. What they're saying isn't really getting in your heart, it isn't really affecting you. So this is something that you have to learn, these techniques can be learned very easily in a counseling room or you can read literature to find out about more how to handle and manage anger in the workplace. So probably the best thing that I would love for you to hear today is to detach yourself, not to get emotionally involved in what is going on in the workplace."