How to Take a Welfare Customer Service Survey

Video Transcript

Hi everybody, my name is Angela Pugh. I am the mother of two teenage daughters. For a while I was a single parent. So today I am here on behalf of Expert Village and I am here to teach you how to apply for welfare. If you are completing this application between the hours of eight a.m. and four p.m. and you are available to speak to a department representative, please add your phone number so that that representative may contact you. Finally if you are at a local customer center, you may have a brief interview with a member of The Department of Children and Services Family staff. To find the location of your nearest customer service center, again you will want to press 211 on a landline phone, not necessarily your cell phone but on a landline phone and you can ask where is the local customer service center for The Department of Children and Families. Once you have completed this part of the application, you do have the option to select print and then exit. Finally they do ask you if you are willing to complete a survey. It is in my opinion that whenever you are offered the opportunity to complete a survey, that you should complete the survey. A lot of times problems occur with lack of customer service and people will complain but nothing can be done about it unless you complete the survey. So this is the Access Florida online survey and initially they thank you for agreeing to complete the survey, they tell you it will only take a couple of minutes and please give them your experience while on the application. The first question: Please rate your experience with our screens. The answers are; easy, fair or difficult. Number two: How long did it take you to complete the application? One-to thirty minutes, thirty to sixty minutes or more than one hour. Number three: Did you need help using the application? Yes or No. Number four: Where were you when you completed the application? In a Department of Children and Family office or another location? How much computer experience do you have? Are you a first time user? Do you use it occasionally? Or use it frequently? Would you use this application again? Either yes or no. They thank you for completing the survey. At the bottom you click the word 'submit' and you have completed your Access Florida application, online application to apply for welfare presented by the Florida Department of Children and Families.

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