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Summary: Give an introduction in your voicemail greeting to ensure callers they have the right number. Record a professional voicemail greeting with tips from a communications specialist in this free phone etiquette video.
Views: 608 | Tags: etiquette, calls, manners, phone, telephone, skills, operator, secretary
About the Expert
Tracy Goodwin Tracy Goodwin has a master’s in corporate communication and 10 years experience in professional speaking. Recipient of numerous public speaking awards and is ... read more
Alright, now I want to talk about one other thing about your greeting. As far as your speaking voice, same principals to all other business conversations; be professional, don't speak to fast; have a smile in your voice, be positive and helpful; articulate so that people can understand you. Another thing that you want to do is make sure you leave your, you make your greeting current. If you, if you're out a lot; if you have different instructions for your callers a lot, make sure you change that greeting a lot. The worst thing for me to do today, March 18th is to call up and your greeting says "Hello, this is Tracy Goodwin today is February 23rd and I'll be out of the office today"; ok but where are you March 18th? I need to talk to you now, alright. No instructions, I have no idea what's going on; that's very unprofessional. And that last and most important thing to do know matter how difficult it is; respond to those messages promptly. "Oh yeah Bob, I got your message two weeks ago and; and I'm calling you back, ok." Really 72 hour max turn around on responding to those phone messages. And if you follow those tips, you're going to have a great great greeting.