Phone Etiquette for Putting People on Hold

Video Transcript

All right, now let's talk about receiving phone calls, when people call in to your place of business. Now I'm going to tell you, I want to talk about two things that people do not want when they call your place of business. And the first one is to be put on hold forever, or maybe even put on hold for just a little while, especially having to listen to bad music. All right, what needs to happen when people call in, let's say you're the Receptionist, or let's say you're dealing with another call, or you're in the middle of a meeting, but you think it's getting ready to wrap up; whatever the circumstances are, if you are absolutely sure you can put the people on hold; whoever it is that's calling, briefly, and I'm talking briefly; less than a minute, put them on hold. Otherwise, it's just a common professional courtesy to let them know you will have that person call them back, or if it you know if it's your direct line, let them know I'm right in the middle of something, I'm on another call, may I call you right back? All right, don't be putting people on hold forever. And we're going to talk about taking those messages a little bit later on, but for right now what's important is know your limits, or actually, your customers limits for being on hold.

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