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Summary: Making a first impression is important in many business calls and other business dealing. Project professional tone and attitude with tips from a communications specialist in this free phone etiquette video.
Views: 468 | Tags: etiquette, calls, manners, phone, telephone, skills, operator, secretary
About the Expert
Tracy Goodwin Tracy Goodwin has a master’s in corporate communication and 10 years experience in professional speaking. Recipient of numerous public speaking awards and is ... read more
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Questions & AnswersNow first of all, I want to tell you, when you are doing business over the phone, you automatically lose a huge part of your ability to communicate. And what I'm talking about is, no longer do you have any non-verbal’s to work with. Whoever's on the other end of that phone, they can't see your face, they can't see your body, they can't read what you're doing or what's in your environment. So basically all you're left with is your tone of voice. Your attitude, which comes through in your tone of voice, and this is what you have to work with. This is what will convey your professionalism. This is what will convey your willingness to listen, and to help, and to be a professional. So it's very important that we focus on the specifics of working with such few things.
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