Professional Phone Etiquette

Video Transcript

Hi there. I am Tracy Goodwin and I am the red sweater lady and today I'm going to teach you how to have professional phone etiquette. And I'm basically talking about your voice, how you communicate, how you handle yourself on the phone at work. Do you realize that in many, many companies across the country, ninety-five percent of the business, is done over the phone and there's a lot of little things that are so important for you to do when your on the phone. And I'm talking about placing calls. I'm talking about receiving calls. I'm talking about dealing with customers on the phone. I even want to talk to you about voice mail because so many people make so many mistakes on the phone. It's not just an extension of face to face communication. It's actually very different than face to face communication. So, I want to give you some tips where you can be highly professional when dealing with business on the phone.

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