Professional Phone Etiquette

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Proper phone etiquette is important for many businesses and career paths. Learn how to practice professional phone etiquette from a communications specialist in this free business video.

There are 17 videos in this series:

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1.

Phone Etiquette for Answering Calls
If you answer calls for your business, have a professional greeting that welcomes the caller. Answer calls professionally with tips from a communications specialist in this free phone etiquette video.

Views: 851
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2.

Phone Etiquette for Concluding a Call
Conclude your business calls with professional courtesy and recapping information. Learn how to end a business phone call from a communications specialist in this free phone etiquette video.

Views: 516
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3.

Phone Etiquette for Making a Call
Business calls represent you and your company, so make business calls clear introductions. Make professional business calls with tips from a communications specialist in this free phone etiquette video.

Views: 643
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4.

Phone Etiquette for Preparing to Make Calls
Business calls go more easily after the right preparations are made. Learn how to prepare for business calls from a communications specialist in this free phone etiquette video.

Views: 479
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5.

Phone Etiquette for Putting People on Hold
Putting a customer on hold is a tricky art to master for professionals on the phone a lot. Learn how to put someone on hold from a communications specialist in this free phone etiquette video.

Views: 612
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6.

Phone Etiquette: Attitude & Tone
Making a first impression is important in many business calls and other business dealing. Project professional tone and attitude with tips from a communications specialist in this free phone etiquette video.

Views: 715
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7.

Phone Etiquette: Minimize Transfers
Too many transfers on a phone call leaves customers dissatisfied and frustrated. Learn how to minimize transfers on business calls from a communications specialist in this free phone etiquette video.

Views: 490
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8.

Phone Etiquette: Out of Office
When leaving the office for long periods of time, arrange your phone to forward and tell customers. Learn how to leave an out of office response from a communications specialist in this free phone etiquette video.

Views: 781
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9.

Phone Etiquette: Pitch, Tone & Inflection
Use pitch, tone, and inflection on the telephone like you do in person. Express yourself through pitch, tone, and inflection with tips from a communications specialist in this free phone etiquette video.

Views: 750
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10.

Phone Etiquette: Speed, Volume & Articulation
Talking on the phone removes the body language we normally use to communicate. Practice professional speed, volume, and articulation on phone calls with tips from a communications specialist in this free phone etiquette video.

Views: 557
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11.

Phone Etiquette: Verbal Responses
When on the phone, give regular verbal responses to show you are attentive. Be a professional active listener with tips from a communications specialist in this free phone etiquette video.

Views: 538
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12.

Preparing to Record Voicemail Greetings
Recording a voicemail greeting will take less time if you prepare. Learn how to prepare for recording your voicemail greeting from a communications specialist in this free phone etiquette video.

Views: 652
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13.

Professional Phone Etiquette
The telephone is important business technology that has developed its own etiquette. Learn how to practice professional phone etiquette from a communications specialist in this free business video.

Views: 852
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14.

Recording a Voicemail Greeting
Give an introduction in your voicemail greeting to ensure callers they have the right number. Record a professional voicemail greeting with tips from a communications specialist in this free phone etiquette video.

Views: 627
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15.

Taking Good Phone Messages
Get accurate information when taking a message by repeating what the caller says. Learn how to take good phone messages from a communications specialist in this free phone etiquette video.

Views: 579
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16.

What NOT to Do When Leaving a Phone Message
Avoid personal messages on business lines and do not leave multiple messages. Learn how to leave a voicemail or message from a communications specialist in this free phone etiquette video.

Views: 457
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17.

What to Do When Leaving a Phone Message
Be concise and stay professional when leaving voicemails. Learn how to leave a business voicemail from a communications specialist in this free phone etiquette video.

Views: 491
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Views: 10,524 Videos in Series: 17

Tags: etiquette, calls, manners, phone, telephone, skills, operator, secretary

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Summary: The modern business world is a funny place. A suit and tie can make a man look respectable, neat, and confident; and a woman in a pantsuit comes across likewise. But underneath the finery is a highly competitive collection of industries run not by professionals, but by capitalists. You work at a publishing house, publishing books. You are a publisher. The owner of the company, the person in charge of all the publishers, however, is himself not a publisher at all. He is a capitalist. Shipping delays, paper quality, editor communication—they are only secondary concerns of his. Your job is to publish books; his job is to make money. The distinction can be tricky: you both work for a living, you both try to make as much money as possible, you both strive for bonuses and care about how the company performs. But you get paid for the time you spend publishing. He gets paid for making money. In the world of business, at least these two tiers exist.

In this free video series on professional phone etiquette, communications specialist Tracy Goodwin teaches you how to be professional and concise in your business calls, keeping you ahead of the game and confident in communicating with others. Tracy teaches you how to answer calls, take messages, leave voicemails, and more. You will learn how to prepare for business calls, when to avoid personal information, and how to help customers feel satisfied with their telephone communications.

About the Expert

Expert: Tracy Goodwin has a master’s in corporate communication and 10 years experience in professional speaking. Recipient of numerous public speaking awards and is a college professor of public speaking, interpersonal communications, voice and diction, and business speech. Goodwin is the author of "Be Delicious: The Art of Voice & Movement Integration."