Customer Service Basics

Summary: Rude clerks are everywhere, from the mall to the supermarket to the convenience store just down the street. One bad encounter with them can ruin your day and sour your attitude toward humanity in general. On the other hand, these same businesses may also have pleasant and courteous clerks, ones which make shopping a joy and put a smile on your face as you leave the store. Of course, if your shopping experience is a pleasant one, you will very likely be encouraged to spend more money, or least come back to that store again. Clerks and sales people are the face of a business, and their proper training and attitude is crucial to a successful operation.

When it comes to one-on-one customer service, it's important to know the basics. Whether it's knowing how to reassure a customer, how to listen to a customer, or how to be personal in customer service, all of these skills will help in making a customer's experience easier, and their problems more solvable. In this free video series, our expert will teach you all of these customer service basics and more, from learning to forget mistakes to answering closed and open-ended questions. You'll learn how to make the best use of your time, how to avoid wasting a customer's time, and the importance of customer satisfaction. Improving your knowledge of customer service will make the job easier in the long run.