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How to Interact with Salon Clients

You are viewing an Expert Village Video Series:

Human interaction is essential in any business environment especially in a salon. This free video clip series will give you tips and ideas for improving your interaction with your clients in the salon.

There are 16 videos in this series:
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Views: 18,029 Videos in Series: 16

Tags: hair, beauty, salon, haircuts, clients, beautysalon

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Summary: For centuries haircuts have been a distinctive form of class separation and self-expression. From the white wigs of the British political elite in the 17th and 18th centuries to the mohawk wearing teenagers of today, the way we wear our hair dictates the way people see us. Depending on the culture hair can be used to determine social status or to even make a cultural statement. Changing our hairstyle can drastically change the way we look as an individual or as a society. Donald Trump is the exception to the rule of course!

One of the most important aspects of hair care and cosmetology is satisfying your customer. It is more important for you to do an excellent job and give the customer what they want every time than it is for you to go quickly. Many times, however, even the client doesn't know exactly what he or she wants so it pays to be as inquisitive as possible and ask many open ended questions. Our expert in this series explains this and follows up with many other vital facts of ways to interact with your clients such as how to greet and thank the client and how to up-sell gift certificates and products as well. This is a must see series for anyone in the cosmetology world.

About the Expert

Contact: elementsofbeauty.com

Expert: Marchelle Daley is an instructor for Elements University. She has taken countless hours of training in advanced cutting, coloring and esthetics by companies such as Primary Syn, Abba, Pureology, Kadus, Sexy Hair Concepts and Dermalogica. Her formal training has been supplemented by partnering in business with a national hair colorist and hair-cutting design team member for Primary Syn and Abba.

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